Terms and Conditions
Welcome to Neotech Inc!
By accessing this website and submitting payment, we assume you accept these terms and conditions. Do not continue to use Neotech Inc if you do not agree to take all of the terms and conditions stated on this page.
Effective date: Aug, 2025
Legal entity: Neotech Digital Incorporated (“Neotech,” “we,” “us,” “our”)
Contact: info@neotechinc.co
Important: These Terms include (i) a binding arbitration agreement and class action waiver, (ii) disclaimers of warranties, and (iii) limitations of liability that cap our exposure and that of our directors, officers, employees, and agents. If you do not agree, do not purchase or use any services.
1) Definitions
Customer/you: The person or entity purchasing services through Neotech.
Supplier: An independent third-party service provider (e.g., creative/IT agencies) that performs the underlying work.
Services: Digital/creative and related professional services fulfilled by a Supplier.
Deliverables: Digital outputs (e.g., design files, websites, logos) produced by a Supplier.
Order: A purchase initiated via Neotech checkout, payment link, invoice, or phone/MOTO authorization.
Proof of Sale (POS): Order confirmation, invoice, payment authorization, call/Chat transcript, or similar.
Proof of Delivery (POD): Delivery confirmation, file handoff, URL push, repository access, or signed/recorded acceptance.
2) Nature of Our Role
Neotech acts as the merchant of record for billing, fraud screening, tax calculation (if applicable), receipts, and dispute handling. The Services are performed by independent Suppliers, not by Neotech. We do not supervise, direct, or control Suppliers’ methods and make no guarantees regarding their performance or results. Except for billing-related issues expressly assumed in these Terms, all service quality obligations rest with the Supplier.
3) Eligibility & Territory
You must be 18+ (or of legal age in your jurisdiction), legally able to contract, and not subject to sanctions/export restrictions. We may refuse, restrict, or cancel Orders at our discretion.
4) Orders, Pricing, Taxes
Prices are as quoted at checkout or in your invoice. Taxes, duties, and fees (if any) are your responsibility and will be charged when required. Quotes are estimates, not fixed bids, unless stated otherwise in writing.
5) Payment, Authorization & Security
a. Authorization. By submitting a payment (including Mail/Telephone Order – MOTO), you authorize Neotech to charge your selected payment method for the Order total, adjustments, and any permitted re-authorizations. Your statement may show “NEOTECH{Brand}”* or similar.
b. Processors. We use third-party payment processors (e.g., Stripe/PayPal). We do not store complete card data.
c. Risk Controls. We may require identity verification, 3-D Secure, alternative forms of payment, or withhold/void an Order for fraud or compliance reasons.
d. Reserves/Offsets. We may hold funds, delay fulfillment, or offset against refunds/chargebacks or amounts you owe under these Terms.
e. Currency/FX. Charges may settle in USD; FX and bank fees are your responsibility.
6) Delivery, Acceptance & Revisions
a. Delivery. Suppliers deliver by electronic means (file transfer, repo access, URL, CMS).
b. Acceptance. Unless an Order specifies otherwise, you have 5 calendar days after POD to report material non-conformities in writing with objective details. If you do not timely report, the Deliverables are deemed accepted.
c. Revisions. Any included revision rounds must be used within 10 calendar days of acceptance (or deemed acceptance). Additional work is billable.
7) Refunds, Disputes & Chargebacks
a. Refund Policy. See refund policy
b. Dispute Process. Before initiating a chargeback, you agree to first email info@neotechinc.co] with your Order ID and allow 10 business days for investigation and Supplier remediation.
c. Evidence. You acknowledge that POS/POD, activity logs, acceptance-by-silence, and communication records may be submitted to banks/arbitrators to contest chargebacks.
d. Unfounded Chargebacks. If a chargeback is denied or determined unfounded, you authorize us (to the extent permitted by law and card-network rules) to re-charge the amount and assess a reasonable administrative fee for costs incurred.
8) Supplier Independence; Customer Responsibilities
a. Independence. Suppliers are independent contractors. Neotech is not a party to your scope of work beyond billing/disputes stated here.
b. Your Inputs. You must provide timely inputs, approvals, content, and access. Delays or scope changes may require timeline or price adjustments.
c. Compliance. You warrant your content/instructions are lawful, non-infringing, and do not require special licenses/consents not disclosed to us.
9) Intellectual Property; License to Deliverables
a. Ownership Transfer. Unless an Order states otherwise, upon full payment and acceptance, Supplier grants you a non-exclusive, worldwide, royalty-free license to use the Deliverables for your business purposes. Editable/source files are included only if expressly stated.
b. Third-Party Materials. Stock assets, fonts, code libraries, and open-source components are subject to their own licenses; you must comply with them.
c. Supplier Portfolio Use. Unless you opt-out in writing before acceptance, Supplier may display non-confidential Deliverables in portfolios.
10) Acceptable Use
You will not use Services/Deliverables to: violate law; infringe IP; create malware/spam; harass; promote violence, hate, or illegal acts; or circumvent security. We may suspend or cancel any Order that violates this section.
11) Records, E-Sign & Notices
You consent to electronic records/signatures. We may provide notices by email or through the checkout/portal. Keep your contact details current.
12) Privacy & Data Processing
Our handling of personal data is governed by our Privacy Policy (incorporated by reference). For B2B engagements requiring a DPA, contact us before purchase. You represent you have a lawful basis to provide any third-party data.
13) No Warranties (Supplier Performance)
EXCEPT AS REQUIRED BY LAW OR EXPRESSLY SET OUT IN AN ORDER, THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NEOTECH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RESULTS MAY VARY; NO GUARANTEE OF BUSINESS OUTCOMES.
14) Limitation of Liability; Directors & Officers Protection
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a. Exclusions. NEITHER NEOTECH NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/GOODWILL/ DATA, EVEN IF ADVISED OF THE POSSIBILITY.
b. Cap. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO AN ORDER SHALL NOT EXCEED THE AMOUNTS YOU PAID NEOTECH FOR THAT ORDER IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
c. Directors/Officers. YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT SOLELY AGAINST NEOTECH, NOT AGAINST ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS.
15) Indemnification
You will defend, indemnify, and hold harmless Neotech and its directors/officers/employees/agents from any claims, damages, liabilities, costs, and fees (including reasonable attorneys’ fees) arising out of: (i) your content/instructions; (ii) your breach of these Terms; or (iii) your use of Deliverables contrary to licenses or law.
16) Suspension & Termination
We may suspend or terminate any Order or access if you breach these Terms, fail fraud checks, trigger sanctions/export concerns, or cause risk to us, a Supplier, or other customers. You remain responsible for accrued charges.
17) Export, Sanctions & Anti-Corruption
You represent your use of Services/Deliverables complies with U.S. export controls and sanctions. You will not use them in, or for the benefit of, restricted jurisdictions or parties. You will comply with anti-corruption laws and not offer bribes or improper payments.
18) Governing Law; Arbitration; Class Waiver
a. Law & Venue. These Terms are governed by the laws of the State of Texas, without regard to conflicts rules.
b. Arbitration. Any dispute arising out of or relating to these Terms or an Order shall be resolved by binding arbitration under the AAA rules before a single arbitrator in Harris County, Texas. The Federal Arbitration Act (FAA) applies.
c. Class Waiver. Disputes must be brought individually; class/collective actions are waived.
d. Injunctive Relief. Either party may seek temporary injunctive relief in court to protect IP or confidential information.
e. Limitation Period. Any claim must be filed within one (1) year after it arises.
19) Changes to Terms
We may update these Terms from time to time. Changes apply prospectively. Material changes will be highlighted on our site; continued use or a new Order after changes constitutes acceptance. We log the Terms version per Order.
20) Miscellaneous
No assignment without our consent (except to an affiliate/successor). No waiver unless in writing. If any provision is unenforceable, the remainder remains in effect. These Terms (plus your Order and referenced policies) are the entire agreement between you and Neotech.
21) Region-Specific Disclosures (if applicable)
Consumers (EEA/UK/CA/AU): If we intentionally market to your region, local mandatory consumer rights apply and prevail to the extent they cannot be waived. If you are in the EEA/UK and purchase digital content not yet delivered, you may have a withdrawal right unless you consent to immediate delivery and acknowledge loss of the right—handled at checkout.
California: If applicable, see Privacy Policy for CCPA notices.