Terms and Conditions
Welcome to Neotech Inc!
By accessing this website and submitting payment, we assume you accept these terms and conditions. Do not continue to use Neotech Inc if you do not agree to take all of the terms and conditions stated on this page.
Effective date: Aug, 2025
Legal entity: Neotech Digital Incorporated (“Neotech,” “we,” “us,” “our”)
Contact: info@neotechinc.co
Important: These Terms include (i) a binding arbitration agreement and class action waiver, (ii) disclaimers of warranties, and (iii) limitations of liability that cap our exposure and that of our directors, officers, employees, and agents. If you do not agree, do not purchase or use any services.
1) Definitions
Customer/you: The person or entity purchasing services through Neotech.
Supplier: An independent third-party service provider (e.g., creative/IT agencies) that performs the underlying work.
Services: Digital/creative and related professional services fulfilled by a Supplier.
Deliverables: Digital outputs (e.g., design files, websites, logos) produced by a Supplier.
Order: A purchase initiated via Neotech checkout, payment link, invoice, or phone/MOTO authorization.
Proof of Sale (POS): Order confirmation, invoice, payment authorization, call/Chat transcript, or similar.
Proof of Delivery (POD): Delivery confirmation, file handoff, URL push, repository access, or signed/recorded acceptance.
2) Nature of Our Role
a. Merchant-of-Record. For each Order, Neotech is the merchant-of-record responsible for billing the Customer, issuing receipts/invoices, applying applicable taxes if required by law, and handling payment disputes/chargebacks with our payment processors. You purchase from Neotech; Services are fulfilled by independent Suppliers.
b. Supplier Independence. Suppliers are independent contractors. Neotech does not supervise, direct, or control Supplier methods or results and does not provide professional services itself. Except for billing-related obligations expressly assumed in these Terms, all performance, delivery, and quality obligations rest with the Supplier.
c. Payment Channel Only; No Cardholder Data to Neotech. All payments must be completed exclusively through our PCI-validated third-party processors’ hosted checkout/payment-link pages. Cardholder data is entered by you directly into those pages and is not collected, stored, or otherwise processed by Neotech. Neotech does not accept card numbers by phone, email, chat, or any other channel.
d. Compliance Controls. As MoR, Neotech may apply reasonable fraud, sanctions/export, and compliance controls and may decline, suspend, or cancel an Order that fails such controls or otherwise presents unacceptable risk.
3) Eligibility & Territory
You must be 18+ (or of legal age in your jurisdiction), legally able to contract, and not subject to sanctions/export restrictions. We may refuse, restrict, or cancel Orders at our discretion.
4) Orders, Pricing, Taxes
Prices are as quoted at checkout or in your invoice. Taxes, duties, and fees (if any) are your responsibility and will be charged when required. Quotes are estimates, not fixed bids, unless stated otherwise in writing.
5) Payment, Authorization & Security
a. Authorization. By submitting a payment (including Mail/Telephone Order – MOTO), you authorize Neotech to charge your selected payment method for the Order total, adjustments, and any permitted re-authorizations. Your statement may show “NEOTECH{Brand}”* or similar.
b. Processors. We use third-party payment processors (e.g., Stripe/PayPal). We do not store complete card data.
c. Risk Controls. We may require identity verification, 3-D Secure, alternative forms of payment, or withhold/void an Order for fraud or compliance reasons.
d. Reserves/Offsets. We may hold funds, delay fulfillment, or offset against refunds/chargebacks or amounts you owe under these Terms.
e. Currency/FX. Charges may settle in USD; FX and bank fees are your responsibility.
6) Delivery, Acceptance & Revisions
a. Delivery. Suppliers deliver by electronic means (file transfer, repo access, URL, CMS).
b. Acceptance. Unless an Order specifies otherwise, you have 5 calendar days after POD to report material non-conformities in writing with objective details. If you do not timely report, the Deliverables are deemed accepted.
c. Revisions. Any included revision rounds must be used within 10 calendar days of acceptance (or deemed acceptance). Additional work is billable.
7) Refunds, Disputes & Chargebacks
a. Refund Policy. Our Refund Policy (incorporated by reference) governs eligibility, timelines, and any administration/processing fees. If the Refund Policy linked at checkout differs from a version you previously saw, the version presented at checkout applies to that Order.
b. Pre-Dispute Resolution (Required). Before initiating a chargeback or bank dispute, you agree to email info@neotechinc.co with your Order ID and a description of the issue and allow 10 business days for investigation and Supplier remediation. We may request reasonable cooperation and documentation to resolve your concern.
c. Representations. You represent that you will not initiate a chargeback where (i) Deliverables were provided consistent with the Order and these Terms, (ii) you are outside the refund window or have already accepted Deliverables (including acceptance-by-silence), or (iii) the dispute relates to scope changes or new work requested after acceptance.
d. Re-Presentment & Evidence. You agree that we may submit Proof of Sale (POS), Proof of Delivery (POD), acceptance records (including acceptance-by-silence), activity/access logs, communications, and policy consents to your bank/card network to contest a chargeback.
e. Unfounded Chargebacks. If a chargeback is denied or determined unfounded, you authorize us (to the extent permitted by law and card-network rules) to re-charge the amount to your original payment method and assess a reasonable administrative fee reflecting our costs (processor fees, case management, evidence preparation, and any third-party dispute-handling charges).
f. Recurring Charges (if applicable). If your purchase includes a subscription, auto-renewal, or other negative-option feature, we will present clear and conspicuous disclosures of material terms (price, frequency, how to cancel) and obtain your express informed consent (e.g., checkbox). You may cancel through the same channel used to enroll (for example, by emailing info@neotechinc.co or following any cancellation link provided at purchase). Your cancellation will take effect per the disclosed billing cycle.
g. Abuse, Fraud, or Excessive Chargebacks. We may suspend or terminate access to Services/Deliverables for suspected fraud, abuse of the dispute process, or excessive chargebacks/refunds. We may also decline future Orders at our discretion.
8) Supplier Independence; Customer Responsibilities
a. Independence. Suppliers are independent contractors. Neotech is not a party to your scope of work beyond billing/disputes stated here.
b. Your Inputs. You must provide timely inputs, approvals, content, and access. Delays or scope changes may require timeline or price adjustments.
c. Compliance. You warrant your content/instructions are lawful, non-infringing, and do not require special licenses/consents not disclosed to us.
9) Intellectual Property; License to Deliverables
a. Ownership Transfer. Unless an Order states otherwise, upon full payment and acceptance, Supplier grants you a non-exclusive, worldwide, royalty-free license to use the Deliverables for your business purposes. Editable/source files are included only if expressly stated.
b. Third-Party Materials. Stock assets, fonts, code libraries, and open-source components are subject to their own licenses; you must comply with them.
c. Supplier Portfolio Use. Unless you opt-out in writing before acceptance, Supplier may display non-confidential Deliverables in portfolios.
10) Acceptable Use
You will not use Services/Deliverables to: violate law; infringe IP; create malware/spam; harass; promote violence, hate, or illegal acts; or circumvent security. We may suspend or cancel any Order that violates this section.
11) Records, E-Sign & Notices
You consent to electronic records/signatures. We may provide notices by email or through the checkout/portal. Keep your contact details current.
12) Privacy & Data Processing
Our handling of personal data is governed by our Privacy Policy (incorporated by reference). Key points:
a. What We Collect & Why. We collect identifiers and transaction data to process payments, issue receipts, manage Orders, provide support, defend disputes/chargebacks, and comply with tax/accounting/legal obligations.
b. No Full Card Storage. We do not store complete card numbers or CVV. Card data is transmitted directly to our PCI-validated processors; Neotech receives tokens/limited metadata to complete your transaction.
c. Your Privacy Rights. Depending on your jurisdiction, you may have rights to access, correct, delete, restrict/object, and opt out of certain processing (including “sale”/“sharing” and targeted advertising where applicable). You can exercise rights by emailing info@neotechinc.co. Where required by law, we honour recognized browser-based universal opt-out signals (e.g., Global Privacy Control).
d. Do Not Sell/Share. We do not “sell” or “share” personal information for cross-context behavioural advertising as those terms are defined by certain U.S. state laws. If this changes, we will update our Privacy Policy and provide required opt-out mechanisms before any such activities.
e. Security. We use administrative, technical, and organizational safeguards appropriate to the nature of the data (including TLS in transit, principle-of-least-privilege access, access logging, and vendor due diligence). Payment processing is handled by PCI DSS-validated providers.
f. Retention. Financial/transaction records are retained for the period required for tax, accounting, fraud prevention, and chargeback defence (typically up to 10 years) and then deleted or de-identified unless law requires longer retention.
g. Vendors & Suppliers. We share personal data only as necessary with payment processors, hosting and support vendors under written agreements, and with the Supplier to fulfil/confirm your Order. We may disclose information to law enforcement/regulators where required by law.
h. International Transfers. Where applicable, we use appropriate transfer safeguards (e.g., SCCs/IDTA) for cross-border transfers.
13) No Warranties (Supplier Performance)
EXCEPT AS REQUIRED BY LAW OR EXPRESSLY SET OUT IN AN ORDER, THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEOTECH DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS (EXPRESS, IMPLIED, OR STATUTORY), INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
a. No Results Guarantee. Results may vary. Neotech does not warrant any particular business outcome (e.g., rankings, traffic, conversions, revenue).
b. No Platform/Availability Warranty. Neotech does not warrant that Services or Deliverables will be uninterrupted, timely, secure, error-free, or compatible with your systems or third-party platforms, or that defects will be corrected.
c. Third-Party & Supplier Items. Any commitments or warranties made by a Supplier or for third-party materials (including stock assets, fonts, code libraries, APIs, hosting, and open-source components) are solely between you and that third party and are subject to their licenses/terms.
d. Beta/Trials/Samples. Any beta, trial, sample, demo, or evaluation features are provided “AS IS” without warranty and may be modified or discontinued at any time.
e. Consumer Carve-Out. If mandatory consumer laws in your region apply, these disclaimers shall be interpreted to the maximum extent permitted and will not limit any non-waivable statutory rights.
14) Limitation of Liability; Directors & Officers Protection
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a. Exclusions. NEITHER NEOTECH NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/GOODWILL/ DATA, EVEN IF ADVISED OF THE POSSIBILITY.
b. Cap. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO AN ORDER SHALL NOT EXCEED THE AMOUNTS YOU PAID NEOTECH FOR THAT ORDER IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
c. Directors/Officers. YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT SOLELY AGAINST NEOTECH, NOT AGAINST ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS.
15) Indemnification
You will defend, indemnify, and hold harmless Neotech and its directors/officers/employees/agents from any claims, damages, liabilities, costs, and fees (including reasonable attorneys’ fees) arising out of: (i) your content/instructions; (ii) your breach of these Terms; or (iii) your use of Deliverables contrary to licenses or law.
16) Suspension & Termination
We may suspend or terminate any Order or access if you breach these Terms, fail fraud checks, trigger sanctions/export concerns, or cause risk to us, a Supplier, or other customers. You remain responsible for accrued charges.
17) Export, Sanctions & Anti-Corruption
a. Your Compliance. You represent that you are not located in, resident of, or ordinarily resident in any sanctioned jurisdiction, are not on any U.S./EU/UK sanctions list (including OFAC SDN), and will not use Services/Deliverables for prohibited end uses.
b. No Prohibited Use. You will not purchase on behalf of, or transfer Deliverables to, any sanctioned party or for any prohibited industry/use under applicable U.S., EU, or UK export-control and sanctions laws (including OFAC, EAR, and UK sanctions regimes).
c. Screening & Controls. We may use IP geolocation and other controls to screen and block restricted transactions. We may cancel/refund Orders that would violate applicable export/sanctions laws or payment-processor policies.
d. Anti-Corruption. You will comply with anti-corruption laws (e.g., FCPA, UK Bribery Act) and will not offer, provide, solicit, or accept bribes or improper payments connected to an Order.
18) Governing Law; Arbitration; Class Waiver
a. Law & Venue. These Terms are governed by the laws of the State of Texas, without regard to conflicts rules.
b. Arbitration. Any dispute arising out of or relating to these Terms or an Order shall be resolved by binding arbitration under the AAA rules before a single arbitrator in Harris County, Texas. The Federal Arbitration Act (FAA) applies.
c. Class Waiver. Disputes must be brought individually; class/collective actions are waived.
d. Injunctive Relief. Either party may seek temporary injunctive relief in court to protect IP or confidential information.
e. Limitation Period. Any claim must be filed within one (1) year after it arises.
19) Changes to Terms
We may update these Terms from time to time. Changes apply prospectively. Material changes will be highlighted on our site; continued use or a new Order after changes constitutes acceptance. We log the Terms version per Order.
20) Miscellaneous
a. Assignment. No assignment without our consent (except to an affiliate/successor).
b. No Waiver. No waiver unless in writing.
c. Severability. If any provision is unenforceable, the remainder remains in effect.
d. Entire Agreement. These Terms (plus your Order and referenced policies) are the entire agreement between you and Neotech.
e. Notices. Notices may be provided by email or via the checkout/portal to your designated contact.
f. Force Majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, labour disputes, war, terrorism, civil unrest, embargoes, power or internet failures, cyberattacks, payment-processor or banking disruptions, and changes in law or government action. We will use commercially reasonable efforts to mitigate and resume performance.
g. Merchant-of-Record Clarification. Neotech acts solely as the Merchant-of-Record for billing, fraud screening, tax calculation (if applicable), receipts, and dispute handling. Suppliers are independent contractors and are solely responsible for performance, delivery, and quality of Services/Deliverables. Except for billing-related obligations expressly set out in these Terms, all service-quality obligations rest with the Supplier.
20A)
No waiver of any term of these Terms or an Order is effective unless in a specific written instrument signed by an authorized representative of Neotech that expressly states it is a waiver of the identified term and Order. A failure, delay, or omission by Neotech to enforce any right or provision shall not constitute a waiver of that or any other right or provision; nor shall any single or partial exercise of any right preclude any other or further exercise of that or any other right. No course of dealing, course of performance, negotiation, or trade usage shall be deemed to modify these Terms. A waiver on one occasion is not a waiver of any subsequent or different obligation or breach.
21) Region-Specific Disclosures (if applicable)
Consumers (EEA/UK/CA/AU): If we intentionally market to your region, local mandatory consumer rights apply and prevail to the extent they cannot be waived. If you are in the EEA/UK and purchase digital content not yet delivered, you may have a withdrawal right unless you consent to immediate delivery and acknowledge loss of the right—handled at checkout.
California: If applicable, see Privacy Policy for CCPA notices.